At Kocoon, we create handbags meant to be cherished for a lifetime. To ensure they remain as elegant as the day you bought them, we offer exclusive aftercare and warranty benefits.

Our Promise

• Lifetime Free Polishing – Bring back the natural shine of your leather with our complimentary polishing service, available anytime.

• Accessories Replacement – Hardware such as zippers, clasps, or chains can be replaced. Replacement charges (if any) will depend on the product and extent of repair.

• Manufacturing Defects – Any stitching, hardware, or workmanship defect is covered within the first 12 months from the date of purchase.

Not Covered Under Warranty

• Normal wear and tear (scratches, patina, or natural leather marks).

• Damage caused by misuse, neglect, water, or chemical exposure.

• Repairs or alterations done outside Kocoon.

Claim Process

1. Write to us at designkocoon@gmail.com with your order number, purchase proof, and photos of the issue.

2. Our team will guide you on repair, polishing, or replacement options.

3. Services covered under warranty are free of cost, while chargeable replacements will be quoted in advance before processing.