At Kocoon, we provide secure and seamless payment options to make your shopping experience effortless.

Accepted Payment Methods

• Credit/Debit Cards – Visa, MasterCard, American Express, RuPay

• UPI & Wallets – Google Pay, PhonePe, Paytm, etc.

• Net Banking – All major Indian banks

• Cash on Delivery (COD) – Available within India for select pin codes (with a nominal handling fee)

• International Payments – Processed securely via credit/debit cards and PayPal

Currency

• All payments on our website are processed in INR.

• For international orders, charges will be converted to your local currency by your bank/payment provider.

Security

• We use SSL encryption and trusted payment gateways to ensure 100% secure transactions.

• Kocoon does not store your payment details—your privacy and safety are our priority.

Payment Terms

• Full payment must be completed at the time of purchase (except for COD orders).

• For customised or pre-order items, payment must be made in advance and is non-refundable.

Failed or Pending Transactions

• In case of a failed payment but amount deduction, the money will be automatically refunded by your bank/payment provider within 5–7 business days.

• If issues persist, please designkocoon@gmail.com with your order and payment details.