At Kocoon, we ensure your handbag reaches you safely, securely, and on time. Each order is carefully packed in our signature packaging to give you a premium unboxing experience.

Processing Time

• All confirmed orders are processed within 1–3 business days.

• Customised or pre-order items may take longer (details mentioned on product pages).

Shipping within India

• We offer free standard shipping across India.

• Delivery usually takes 3–7 business days, depending on your location.

• Express shipping is available at an additional charge.

International Shipping

• We ship worldwide 🌍.

• Shipping charges are calculated at checkout based on destination and weight.

• Delivery may take 7–15 business days, depending on customs and local regulations.

• Customs duties, taxes, or additional charges (if any) are the buyer’s responsibility.

Order Tracking

• Once your order is shipped, you’ll receive a tracking link via email/SMS so you can follow your Kocoon package every step of the way.

Delays

• While we always strive to deliver on time, unforeseen delays (weather, strikes, customs clearance) may occur. We appreciate your patience in such rare cases.